Refund policy

We accept return requests within 30 days of delivery. To qualify, products must be in their original condition: unworn, unused, unwashed, and undamaged, with all original tags attached and in their original packaging. Products showing signs of wear, use, washing, or alterations are not eligible for return. A receipt or proof of purchase is required.

If your item arrived damaged, defective, or incorrect, please follow the instructions under Damages and Order Issues below.

How to Start a Return

Email orders@pointerdays.com with your order number and the items you’d like to return. Please wait for approval before shipping your return. Items returned without prior approval will not be accepted.

Customers are responsible for purchasing their own return shipping label and paying return shipping costs. Pointer Days does not provide prepaid return labels for standard returns.

Once your return is approved, purchase a shipping label from the carrier of your choice and send your securely packaged merchandise to:

Pointer Days LLC
501 Union St Ste 545 #124797
Nashville, TN 37219

Include your order number or proof of purchase inside the package. We recommend using a tracked shipping service and keeping your shipping receipt until your refund has been processed.

For return questions, contact orders@pointerdays.com.

Damages and Order Issues

Please inspect your order upon delivery. If an item arrives damaged, defective, or incorrect, email orders@pointerdays.com as soon as possible with your order number and photos of the issue. We’ll review your request and help resolve it.

Please contact us before purchasing a return label for a damaged, defective, or incorrect item so we can provide the appropriate instructions.

Items Not Eligible for Return

Sale items and gift cards are not eligible for return, except where required by applicable law.

Exchanges

We do not offer direct exchanges. To get a different size, color, or item, request a return for your original purchase and place a separate order for the merchandise you want. New orders are subject to availability.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, subject to applicable law.

Contact orders@pointerdays.com to exercise this right and receive return instructions. Customers are responsible for arranging and paying for return shipping where permitted by applicable law. Nothing in this policy limits your statutory consumer rights.

Refunds

We’ll notify you once we’ve received and inspected your return and let you know whether your refund is approved. Approved refunds will be issued to your original payment method within 10 business days.

Your bank or credit card company may need additional time to process and post the refund. If more than 15 business days have passed since your return was approved, contact orders@pointerdays.com.